Refund Policy
A legal disclaimer
Serenite Wellness provides holistic wellness services, including reflexology, functional cupping, nursing foot care, and health coaching.
Our treatments are complementary wellness practices and do not replace medical care from licensed healthcare professionals.
By using our services, clients acknowledge and agree that:
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Our practitioners are not medical doctors and do not diagnose, prescribe, treat, or cure medical conditions
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Information provided during sessions is for educational and wellness purposes only and should not be considered medical advice.
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Clients should consult with their physician or healthcare professional before starting any new wellness regimen, especially if managing chronic conditions, injuries, or pregnancy.
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Results and benefits may vary, and individual outcomes are not guaranteed.
Serenite Wellness is not liable for any adverse reactions, injuries, or health changes resulting from services, as clients engage in treatments at their own discretion.
By booking an appointment or receiving services, clients agree to these terms and release Serenite Wellness from any liability associated with treatments, recommendations, or outcomes.
For questions or concerns, please contact us at [Your Contact Information].
Booking & Refund Policy
Serenite Wellness is committed to providing high-quality, personalized care to each of our clients. To ensure a smooth and positive experience, please review our booking and cancellation policy below.
Booking
Appointments can be scheduled online, by phone, or in person.
A deposit or full payment may be required at the time of booking, depending on the service.
Please arrive on time to ensure you receive the full benefit of your session.
Cancellations & Rescheduling
We understand that life happens! If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
No-shows or same-day cancellations may be charged up to 100% of the service fee, as this time is reserved specifically for you.
If you need to reschedule, we will do our best to accommodate your request based on availability.
Late Arrivals
If you arrive late, we will do our best to accommodate your full session; however, appointments will end at the scheduled time to respect the next client’s booking.
If you are more than 15 minutes late, your appointment may need to be rescheduled, and a fee may apply.
We appreciate your understanding and cooperation. Our goal is to create a seamless, relaxing experience while respecting the time and dedication of our practitioners and clients alike.
Thank you for your support—we look forward to serving you!