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Terms & Conditions

Welcome to Serenite Wellness. By booking an appointment or using our services, you agree to the following terms and conditions. These policies are in place to ensure a smooth, professional, and respectful experience for all clients.

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Services

Our practice offers wellness services such as reflexology, health coaching, foot care, cupping, and other holistic treatments. These services are not a substitute for medical care, and we do not diagnose, prescribe or treat medical conditions. Clients are encouraged to consult a healthcare professional for medical concerns.

 

Appointments & Payments

  • Appointments must be booked in advance.

  • Payment is due at the time of service unless otherwise specified.

  • We accept Cash, Debit, Credit Card & e-transfer.

  • Certain services may require a deposit at the time of booking.

 

Cancellations & Rescheduling

  • We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations made less than 24 hours before the appointment may incur a fee.

  • No-shows or same-day cancellations may result in a charge of up to 100% of the service fee.

 

Health & Safety

  • Clients should disclose any medical conditions, injuries, or sensitivities before treatment.

  • We maintain a clean, safe, and professional environment.

  • If a client shows symptoms of illness, we may reschedule the appointment for safety reasons.

 

Confidentiality & Privacy

  • We respect client confidentiality and never share personal information without consent

  • Data may be shared and collected in compliance with legal requirements, if requested by authorities.

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Liability

  • Our services are intended for relaxation and wellness support, not medical treatment.

  • We are not liable for any adverse reactions, injuries, or pre-existing conditions that may be affected by our services.

  • Clients assume responsibility for their own well-being when engaging in holistic therapies.

 

Code of Conduct

  • We expect mutual respect in all interactions.

  • Inappropriate behavior may result in immediate termination of service without a refund.

  • Clients must arrive on time for appointments to ensure the full benefit of their session.

 

Changes to Policies

We reserve the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes.

 

Contact Information

For questions regarding these terms, please contact us at info@serenitewellness.com or 519-257-9292.

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